The Referral Mindset
In This Post
Joe Stumpf explains how to get your head right.
I've been to a few Joe Stumpf seminars and they are unforgettable. The Washington Board of Realtors sends out a weekly newsletter with education and information links and articles for us to share This week there is a link to a Joe Stumpf blog posting It's a detailed mnemonic for the spelling of REFERRAL. Go to Joe's Post for the details.
Here's an outline.
- Realize that the primary purpose of your business is referral.
- Empower yourself to work only with people who like to work with you.
- Focus on using the Magic Words That Get Referrals.
- Establish a powerful set of boundaries and communicate them clearly.
- Resolve to make no more excuses.
- Advise your clients without ever compromising your integrity.
- Love to help with an open heart.
When you get a Referral, treat that client with care, you are actually taking care of two people and it may pave the way to more referrals.
When you give a referral, do so thoughtfully with as much information as you can provide for the person receiving the referral. Greasing the skids for them will make the work load lighter and put you in a more favorable light.
I've decided to make this a Public blog and post it to my outside blog as well. It's important to me that the readers of my blog know that I appreciate referrals and will definitely pour my heart and soul into taking care of buyers and sellers referred to my by my readers, friends, and past clients.
I make many referrals in a year's time to service providers in the home industry, from lenders and inspectors to home care, repair and renovation professionals and expect nothing in return except the continued excellent service these providers have provided me in the past.